| Call us on: 0844 227 44 73 | International No: +44 (0)20 8501 5930 | Email: enquiries@seasoncars.com | 
|
 | Frequently Asked QuestionsCar rental from Season Car Hire |
What type of insurance do we provide?
All our cars are provided with fully comprehensive insurance by our insurers. With all policies there is an excess amount which is your liability if there is serious damage to the vehicle.
If the damage is less than the excess amount, then that will be all that is taken.
What ages can you hire cars from?
Age limits are set by insurers and is normally 25 to 70.
Age limits are specified by insurers and not us, however on occasions we have managed to provide insurance to those who fall outside our insurance criteria.
I have found a cheaper deal, can you match the price?
On most occasions if you have been offered a price by a reputable company we will match the price, however please do remember:
When some companies offer cars on hire they do not provide you with sufficient insurance,
The cars are not correctly maintained.
Taking this into consideration why ruin your special day by taking risk, all our cars are maintained by main dealers, and checked thoroughly prior to hire.
When I returned my car it was dirty, how are we going to check for damages?
If you return the car dirty you will be asked to sign the damage report sheet saying the car was returned dirty, when we provide a hire vehicle we provide it clean and we expect the car to be returned to us in that state. If the car is returned dirty and when washed, we find damages it will be the hirers responsibility for charges. If the car is excessively dirty a valet charge of £150 will be charged of the security deposit.
Is anyone else allowed to drive?
No one is permitted to drive the vehicle without our authorisation, those found driving without consent will be held responsible for all damages as insurance will be voided, all necessary action will be taken to recoup any outstanding balances.
Do I have to pay for fuel?
Yes fuel is the responsibility of the hirer. When hiring the car a damage report sheet will be completed, on this a mileage and fuel reading will be taken. Fuel must be returned at the same amount provided, if you do not return with the same amount, a refuel charge will be applicable.
What if I am late returning my car?
Please contact the office immediately we provide an hour’s grace period after that an additional days rent will be charged.
Why must I leave a credit card security deposit?
A security deposit must be provided to ensure our cars are taken care of safely and driven responsibly by you the hirer.
Am I allowed to smoke in the car?
Due to current laws in this country smoking is prohibited in Hired Vehicles, if you smoke a fine of £250 will be imposed by us.
If I scuff a wheel what will be the charge?
Wheel charges are all different, and start from £75 a wheel with the highest charge being £250.
Copyright (c) 2006 to 2011 SeasonCars.com. All rights reserved. Developed by Car Hire System.